Online and phone bookings require full payment at the time of scheduling, especially where tyres or parts are pre-ordered.
 

This applies to all mobile services and pre-booked depot appointments.
 

For walk-in depot customers, payment is taken after the service has been completed, unless parts need to be ordered in advance.
 

Emergency call-outs always require payment in full upfront to secure dispatch.
 

We accept debit/credit cards, bank transfer, and approved finance options (see Section 6).
 

In the unlikely event that we’re unable to carry out the service as booked, we will offer a full refund or reschedule.

Emergency tyre call-outs are available 24/7, subject to technician availability and location.
 

To secure an emergency visit, full payment is required at the time of booking — no dispatch will occur without cleared payment.
 

Customers will be asked to share their exact location sent through WhatsApp, to help us reach them as quickly as possible.
 

Once dispatched, you'll receive a live tracking link so you can monitor the technician’s estimated arrival time in real-time.
 

Emergency pricing reflects the priority nature of the service and includes call-out, travel, labour, and parts (where applicable).
 

If we are unable to attend due to external factors (e.g. blocked access, incorrect vehicle info, unsafe conditions), a partial refund may be issued, minus a reasonable call-out fee.
 

We reserve the right to cancel or delay a call-out during extreme weather, road closures, or other force majeure events. Where this happens, we will offer rescheduling or a full refund.

You may cancel or reschedule your booking up to 24 hours before your appointment for a full refund or no penalty.
 

Cancellations made within 24 hours of a scheduled service (mobile, depot, or emergency) may be subject to a cancellation fee, typically to cover technician time or pre-ordered parts.
 

For emergency call-outs, cancellations after dispatch are non-refundable.
 

If you need to make changes, please contact us as soon as possible — we’ll always try to be fair where circumstances allow.
 

PT Tyres Ltd reserves the right to cancel or reschedule bookings due to unforeseen events, technician illness, vehicle failure, or extreme weather. In such cases, we will notify you immediately and offer a reschedule or full refund.

All tyres supplied and fitted by PT Tyres Ltd are sourced from reputable manufacturers and suppliers.
 

We fit tyres to match your vehicle’s requirements and usage, based on manufacturer guidance and customer selection.
 

It is the customer’s responsibility to ensure the correct tyre size and specification is selected at the time of booking, unless otherwise advised by our team.
 

Tyre durability varies based on driving style, vehicle condition, road surfaces, and maintenance.
 

PT Tyres Ltd does not guarantee mileage or lifespan of any tyre, unless stated by the manufacturer.
 

Any manufacturer warranty or fault must be claimed directly via the tyre brand or supplier, unless arranged through us as part of a service package.
 

We do not accept liability for pre-existing wheel or vehicle faults that affect tyre wear, including alignment, suspension, or brake issues.

PT Tyres Ltd offers the option to pay via Payment Assist, which splits your bill into four equal, interest-free instalments.
 

This option is available on eligible bookings, subject to approval and minimum spend.
 

Your first instalment is paid at the time of booking or service, with the remaining three taken monthly.
 

Finance is provided by Payment Assist Ltd — all applications are subject to their terms and a soft credit check.
 

PT Tyres Ltd is not responsible for the outcome of finance applications or any disputes arising from missed instalments.
 

By selecting Payment Assist, you agree to the repayment schedule and conditions set out in their agreement.

PT Tyres Ltd takes every reasonable care when supplying and fitting tyres, diagnosing TPMS faults, and conducting any related services.
 

We are not liable for any damage, delay, or additional cost arising from:
 

Incorrect vehicle or tyre information provided by the customer
 

Unsafe working environments or restricted access at the service location
 

Pre-existing vehicle faults or mechanical issues
 

Delays caused by weather, traffic, or third-party suppliers
 

While we aim to minimise disruption during all mobile visits, we are not liable for property damage (e.g., driveways, surfaces) unless caused by proven negligence.
 

Any advice given by our team is based on visible inspection and standard industry practice — it does not replace professional mechanical diagnostics unless specified.
 

Nothing in these terms limits your statutory consumer rights.

All new tyres supplied are covered by the manufacturer’s warranty, which typically protects against material defects or workmanship issues.
 

PT Tyres Ltd guarantees its fitting workmanship for 30 days from the date of service — if you believe something isn’t right, contact us and we’ll investigate promptly.
 

We do not offer returns or refunds for used or part-worn tyres, unless found to be faulty at the point of fitting.
 

Refunds for unused, pre-ordered tyres may be available if cancelled more than 24 hours before fitting — subject to supplier restocking fees.
 

No refunds will be issued for services that were completed correctly and as booked.
 

If a product or service fault is identified, we will always work with you to put things right.

Customers must provide accurate vehicle and tyre details when booking, including registration, tyre size, and any special requirements.
 

For mobile services, the vehicle must be parked on a flat, safe, and accessible surface with enough space for our technician to work.
 

In poor weather or difficult terrain, we may need to reschedule for safety reasons — no additional charges will apply unless access was knowingly restricted.
 

Customers are expected to ensure that payment is made in full, including for emergency or scheduled work, unless a finance option has been pre-approved.
 

Any concerns about the service must be raised within 48 hours of completion so we can respond quickly and fairly.
 

Fleet or business clients are responsible for ensuring service vehicles are present and ready at the agreed time and location.

If you have a question, concern, or complaint, please contact us directly and we’ll aim to resolve it as quickly and fairly as possible.

We aim to respond to all enquiries within 2 working days.
 

If a dispute cannot be resolved informally, you may escalate it via a recognised Alternative Dispute Resolution (ADR) service or small claims process.
 

These Terms & Conditions are governed by UK law. Any legal proceedings will be handled in the appropriate UK jurisdiction.